Frequently Asked Questions: Customer Care

  • Q: Who do I contact if I have a concern with my vehicle?
  • A: Our mission is to provide you with a superior customer experience. Your satisfaction is our business. GM and our dealer partners are working hard to earn your trust, confidence and loyalty by making sure you are completely satisfied with your vehicle and the services provided to you. If we have not met your expectations, please contact us via phone or Twitter as indicated below. Our customer assistance centers are open Monday through Saturday, 8am to 9pm EST and closed on Sunday.

    Buick: 800-521-7300 or @BuickCustCare
    Cadillac: 800-458-8006 or @CadillacCustSvc
    Chevrolet: 800-222-1020 or @ChevyCustCare
    GMC: 800-462-8782 or @GMCCustCare

    HUMMER: 866-486-6376 or @GMCustomerSvc
    Oldsmobile: 800-442-6537 or @GMCustomerSvc
    Pontiac: 800-762-2737 or @GMCustomerSvc
    Saab: 800-955-9007 or
    Saturn: 800-553-6000 or @GMCustomerSvc
  • Q: What is the GM Owner Center?
  • A: The GM Owner Center is a FREE service offered to GM customers where they can access and receive:
    • Digital Owner's Manual, Warranty Manual and more
    • Recall notices for their specific vehicles
    • E-mail service reminders
    • Online service and maintenance records (as entered by the customer)
    • OnStarĀ® and GM Card Earnings summaries

    To download a complimentary electronic copy of an Owner's Manual (for most vehicles from 1993 to present) visit the GM Owners Center. Or visit Certified Service.
  • Q: How do I know if my vehicle has been included in a recall campaign?
  • A: GM will notify you by mail or you can also contact your dealer (Dealer Locator), or visit the GM Owner Center to check your specific VIN for recall notices.
  • Q: How do vehicle recalls work?
  • A: Recalls are VIN-specific. Not every vehicle in a year, make and model is included in a recall. You can register your vehicles that were made after 1993 at the GM Owner Center and receive updates of vehicle recalls on your personalized website account.
  • Q: How do I get a replacement window sticker?
  • A: If your vehicle is the current model year or from the previous model year, you may obtain a replacement window sticker or invoice from your original selling dealership (Dealer Locator). If your vehicle is NOT a current model year or the previous model year, a duplicate window sticker is NOT available. However, Triple A Enterprises  can provide window stickers (for a fee) going back to 1959 for most passenger cars only, with the exception of 1981 to current model Corvettes and all Cadillac models other than the Allante (window stickers are available for the Allante).
  • Q: How do I obtain a build sheet?
  • A: If you are seeking the complete list of options (build sheet) on U.S. vehicles dating back to 1977 or Canadian vehicles dating back to 1946, Vintage Vehicle Services is able to provide this information for a fee. If you are looking for a build sheet on an older U.S. vehicle, contact the General Motors Heritage Center.
  • Q: What is the GM Mobility Program?
  • A: GM is committed to helping persons with disabilities equip their vehicles for easier travel. To learn about the GM Mobility program, please visit GM Mobility or contact the GM Mobility Assistance Center at 1-800-323-9935.